.png)
Embracing Flexibility in a Growing Environment
MyC is a fast-growing SaaS company, we thrive in a dynamic environment where innovation and agility are key. Our team members are expected to be flexible, adaptable, and open to taking on diverse responsibilities as we evolve. You’ll have the opportunity to wear multiple hats, contribute across different areas, and grow with the company as roles and objectives develop over time.
Job Overview
We are seeking an experienced and results-driven SaaS Business Account Manager to join our team. In this role, you will be responsible for managing and nurturing client relationships, driving customer satisfaction, and ensuring the successful adoption and utilisation of our SaaS solutions. You will act as the primary point of contact for assigned accounts, identifying opportunities for growth and ensuring client success.
Key Responsibilities
- Client Relationship Management: Build and maintain strong, long-lasting relationships with assigned clients, serving as their trusted advisor for all SaaS-related needs.
- Account Growth: Identify upselling and cross-selling opportunities to drive revenue growth within your accounts. Collaborate with the sales team to close new opportunities.
- Renewals & Retention: Proactively manage contract renewals and reduce churn by addressing client concerns and ensuring satisfaction.
- Strategic Planning: Develop and execute tailored account plans that align with client goals and company objectives.
- Data-Driven Insights: Monitor account performance metrics and provide clients with actionable insights to optimize their usage and ROI.
- Problem Resolution: Address and resolve client issues promptly, coordinating with internal teams to deliver solutions efficiently.
- Collaboration: Work cross-functionally with product, sales, and customer experience to advocate for client needs and ensure a seamless customer experience.
Qualifications
- Proven experience as an Account Manager, Customer Success Manager, or similar role in the SaaS industry.
- Strong understanding of SaaS business models, software solutions, and subscription services, is preferable.
- Excellent communication, negotiation, and interpersonal skills.
- Demonstrated ability to manage multiple accounts and prioritise tasks effectively.
- Proficiency in using CRM tools (e.g., Salesforce, HubSpot) and other customer success platforms.
- Analytical mindset with the ability to interpret data and present insights to clients.
- Problem-solving skills and a proactive approach to addressing client needs.
- Bachelor's degree in Business, Marketing, or a related field (preferred).
- Either native spoken English or strong English as a second language.
What We Offer
- Competitive salary and performance-based incentives.
- Flexible working environment, including remote options.
- Opportunities for professional growth and career advancement.
- Collaborative and supportive team culture.
MyC Mindset
At MyC we are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion.
Our human capital is the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our members invest in their work represents a significant part of not only our culture, but our reputation and company’s achievement as well.
We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.
