Senior Project Manager - Customer Experience team - USA/Canada based

👉 MyC is a Cloud Platform designed to manage medical facilities in any environment, giving organisations access to powerful data. We are creating unprecedented value for our customers by leveraging collected data, particularly through AI and machine learning.

Our solution is already deployed in 50 countries around the world, for clients like the European Union, International SOS, Ponant and others.

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⭐ Customer Experience Team

Our mission is to ensure customer satisfaction by driving their success with our product. How? By onboarding every user, facilitating the adoption of our solutions, monitoring usage, and supporting them with any technical or operational issues.

As MyC continues to grow, we are onboarding more and more customers. That’s why we need an experienced professional to lead their onboarding and ensure their full satisfaction.

👷 Your missions in details

Operational excellence

• Lead complex onboardings by auditing customer organizations, understanding and defining their needs, assisting with system configuration, and training users.
• Coordinate with internal teams to ensure smooth execution of deployments.
• Monitor key performance indicators (KPIs) and provide regular progress reports.

Customer success

• Serve as the primary point of contact for key customers, ensuring their satisfaction and long-term engagement.
• Collaborate with Sales team to identify opportunities for upselling and cross-selling.
• Analyze customer feedback and data to identify areas for improvement and proactively address concerns.
• Work closely with the product development team to provide valuable customer insights and drive product enhancements

🫵  Profile

• Significant experience (5+ years) in project management, operations, or customer success, specifically in the B2B SaaS solutions environment and/or the medical sector.
• Advanced fluency in English and you thrive in a diverse, international team.
• Versatile, with a strong ability to navigate between strategy and execution.
• Highly autonomous, proactive (solution-oriented), pragmatic (enjoys finding creative solutions), flexible (comfortable with change), and dynamic (thrives in a fast-paced environment).
• Strong analytical and structured thinking skills, with a focus on efficiency.
• Team player, enthusiastic, and ambitious.

🧭 Recruitment Process (4 steps)

1. HR interview focused on motivations and alignment with the company's values.
2. Discussion with Manon, Head of Customer Experience
3. Discussion with a MyC senior member
4. Final discussion with Benjamin and Laurent (Founders)

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Additional Information

Position: Senior Project Manager

Industry: Healthcare / Medtech

Location: North America

Telecommuting: Yes (based in the United States/Canada)

Starting Date: As soon as possible

Salary: Competitive based on experience

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📌 The MyC Mindset

At MyC we are committed to building, cultivating and preserving a culture of diversity, equity and inclusion.

Our human capital is the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our members invest in their work represents a significant part of not only our culture, but our reputation and company’s achievement as well.

We embrace and encourage our employees’ differences in age, colour, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.

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