International SOS chooses MyC for more streamlined, scalable operations

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Seamless remote access

Enhanced compliance standards

Optimized multilingual usability

An interview with Jarand Hindenes, Regional Medical Director at International SOS Norway & Denmark

Watch to see how our team’s tailored approach enabled ISOS to overcome obstacles and achieve impactful results.

International SOS' Norway & Denmark Regional Medical Director, Jarand Hindenes, discusses the implementation of MyC and the benefits since onboarding the all-in-one solution.

“The multi-language support is a key feature, at least for international organisations, that you can have it in whatever language you want”

Jarand Hindenes, Regional Medical Director, International SOS Norway & Denmark

About International SOS

10,000+

Employees

Continents

London, UK

Headquarters

Headquartered in London, International SOS are a pioneer & leader in International Health & Security Risk Management, providing support and assistance from over 1,200 locations in 90 countries, 24/7, 365 days.

They take around four million assistance calls every year and has almost two-thirds of the Fortune Global 500 companies as clients.

Their challenge

International SOS Norway and Denmark faced several operational challenges that stemmed from their unique service environment in offshore, remote, and maritime settings

These settings required an EHR system that:

could be securely accessed from multiple, often isolated, locations without complex technical setup. Previous solutions were cumbersome as they relied on local installations that demanded costly and logistically challenging processes to update and troubleshoot.

complied with GDPR and Denmark’s stringent data privacy regulations, while also being adaptable to multiple languages—particularly Danish—to ensure accessibility and usability for local healthcare staff.

These language limitations, compounded by system complexity, presented barriers to efficient service delivery and patient record management.

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Our solution

The situation called for a scalable, cloud-based, easy-to-install solution to align with the high mobility and regulatory demands of their diverse international operations

International SOS Norway and Denmark therefore adopted MyC and benefited from:

quick deployment, even in remote settings, removing the need for extensive on-site installations. This was essential for offshore and high-mobility operations, as it minimized logistical complications and expensive IT support.
compliance with GDPR and the ability to configure the system in multiple languages, including Danish, made it accessible for local users while meeting privacy standards.
intuitive, user-friendly interface reduced training requirements, empowering medics to efficiently manage records and streamline reporting without lengthy onboarding.

Main takeaways

International SOS Norway and Denmark needed an easy-to-deploy, GDPR-compliant EHR system for their remote locations based out of Denmark that could support multiple languages. Their previous solutions were cumbersome and did not offer the flexibility required for offshore medical operations.

MyC provided a cloud-based, multilingual platform that addressed these needs. After trying other systems, International SOS has decided to transition fully to MyC, praising its user-friendliness, quick setup, and excellent support as key reasons for the shift.

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